Job
Description
Role : Senior Analyst-Marine Claims Work Mode : Hybrid Experience : 3+ Yrs Location : Pune, Mumbai, Bangalore, Kochi ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: * 9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Must Have : End to End Marine Claims Position Summary: Our company is seeking to hire a Senior Analyst-Claims Adjusting for Claims vertical. As the Senior Analyst - Claims Adjusting, you will be responsible for handling and execute all allocated claims in accordance with the company's documented service standards. Your role will involve investigation, evaluation, processing, disposition and settlement of claims. You will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in any of the onshore locations. Exposure to Insurance regulations and laws, claims handling procedures and Risk management principles is a definite plus. ESSENTIAL RESPONSIBILITIES: Importance Major Action and Support Actions Investigate the circumstances surrounding marine incidents, such as collisions, groundings , or cargo damage. Assess the extent of damage to vessels, cargo, or freight, and estimate the cost of repairs or replacement. Appropriately document information on claim file Maintain effective and ongoing communication with various internal and external contact. Learn and follow best practices of clients as well as claims requirements, standards and practices as required by applicable state statutes. Ensure compliance with relevant maritime law and regulations Ensure adherence to regulatory requirements, industry standards, and company policies. Mitigate organizational risk, maintaining compliance and reputation Competency Description Technical 1. Insurance regulations and laws 2. Claims handling procedures 3. Risk management principles 4. Industry standards 5. Maritime law and regulations Soft Skills 1.Communication (verbal and written) 2. Negotiation and conflict resolution 3. Analytical and problem-solving 4. Planning & Prioritizing 5. Customer service and relationship-building 6. Collaboration and teamwork 7. Adaptability and flexibility Behavioral 1. Integrity and ethics 2. Results-driven and accountable 3. Customer-focused and empathetic 4. Competitive 5. Patient 6. Innovative Collaboration 1. Collaborative mindset 2. Effective communication 3. Adaptability and flexibility 4. Constructive feedback and conflict resolution 5. Commitment to team success EDUCATION AND EXPERIENCE Minimum Required Degree: Bachelor Preferred Degree: Bachelors degree in insurance or related field Certificate(s)/Special Training: Insurance industry certifications AIC, AINS, Cert CII or any other relevant Insurance certification Experience ( Career Level Guide) Minimum 3 years of experience in insurance claims handling Proven track record of successful claim resolutions and customer satisfaction. Strong knowledge of insurance regulations, policies, and procedures. KNOWLEDGE, SKILLS AND ABILITY: Knowledge, Claims Handling Ability: Investigate and analyze claims documentation Determine coverage and liability Negotiate settlements and resolve disputes Communicate effectively with insureds, claimants, suppliers and brokers Apply industry-standard claims handling procedures. Skills Claims investigation and analysis Effective communication and interpersonal skills Time management and organization Customer service and relationship-building Collaboration and teamwork Remarks This position is in a temperature-controlled office environment. The noise level in the work environment is usually light to moderate. This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home/shift timings as required to accomplish their role. This job description is not intended to be an exhaustive list of the duties and responsibilities of this position. Additional duties not included on this job description may be assigned by management at any time, based upon the business needs of the Company. Employees must perform all such duties assigned to them as a condition of employment. Likewise, this job description does not alter the at-will nature of employment at the Company. The Company may review and update this job description from time to time, as deemed necessary or appropriate in its sole discretion.
