Sr Analyst Customer Process & Support Voice

The role involves actively maximizing cash-flow opportunities through effective credit control, cash collection, and timely query resolution on a portfolio of assigned customer accounts. You will ensure that all interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sara banes Oxley legislation. You will be responsible for the collections process, including effective and regular follow-up with customers for outstanding receivables, addressing all aged (90+) past due items regularly, ensuring adherence to processes and procedures regarding customer contacts, proactively informing of any customer issues, and ensuring identified mistakes are not repeated. Developing and maintaining relationships with hotels by listening to and communicating with customers to obtain necessary information to address their specific needs will be a key aspect of your role. Responsibilities also include reconciliation for customers, research for unapplied cash, preparation of accurate reports, providing correct data to internal and external customers within assigned timelines, timely responses to customers, keeping customer records up to date, documenting call logs/conversations, and maintaining all processes as agreed. During leaves, you will be required to have a backup plan and assist other team members. Timely addressing of reports and queries as per timelines and managing other portfolios and responsibilities as assigned are also expected. The ideal candidate will have an Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience. A minimum of 2-3 years of work-related experience with demonstrated proficiency and understanding in functions related to the position is required. Key skills for success in this role include being an effective team player with a positive attitude and proactive approach, strong verbal and written communication skills, and proficiency in recognizing and resolving problems or inconsistencies in transactions and systems. If you believe you could be a great fit for the job, even if you don't meet every single requirement, we encourage you to hit the "Apply" button and start your journey with us today.,