Job
Description
In this role as the SPOC for the Retail B2C/B2B Skill Business, your main responsibility will be to drive individual-paid training programs in the Retail sector. This includes tasks such as lead generation, counseling, enrollment, training delivery coordination, and post-training support. Your role is crucial in ensuring smooth operations and revenue growth from individual learners in the Retail vertical. Your key responsibilities will include: - Acting as the single point of contact for all B2C/B2B training programs. - Driving student enrollments for paid training programs in Retail job roles. - Working closely with marketing and counseling teams to convert leads into admissions. - Conducting orientation sessions, webinars, and career guidance for prospective students. - Coordinating with trainers, content teams, and center managers to ensure quality delivery. - Maintaining batch schedules, trainer allocation, and session tracking. - Ensuring timely completion of training and certification processes. - Handling student queries, feedback, and post-enrollment issues. - Tracking learner progress and ensuring high satisfaction and completion rates. - Supporting students with placement assistance or entrepreneurship guidance as applicable. - Achieving monthly/quarterly enrollment and revenue targets for Retail programs. - Preparing performance reports, funnel metrics, and suggesting strategies to improve conversions. - Gathering insights from learners and the market to improve offerings and pricing. - Sharing feedback with product and curriculum teams to enhance training effectiveness. - Being the single point of contact for all B2B and B2C Retail clients/learners. - Maintaining strong working relationships with internal teams and external partners. - Addressing concerns, feedback, and implementing continuous improvement strategies. Qualifications required for this role include: - Graduate in Business, Retail, Marketing, or a related field. - 3-7 years of experience in B2C sales or training operations, preferably in EdTech or Skilling. - Strong knowledge of Retail job roles and industry dynamics. Skills and competencies needed: - Excellent communication, counseling, and persuasion skills. - Goal-driven and self-motivated with strong follow-up discipline. - Basic understanding of digital tools (Excel, LMS, etc.). - Ability to multitask and manage multiple batches/students simultaneously. In this role as the SPOC for the Retail B2C/B2B Skill Business, your main responsibility will be to drive individual-paid training programs in the Retail sector. This includes tasks such as lead generation, counseling, enrollment, training delivery coordination, and post-training support. Your role is crucial in ensuring smooth operations and revenue growth from individual learners in the Retail vertical. Your key responsibilities will include: - Acting as the single point of contact for all B2C/B2B training programs. - Driving student enrollments for paid training programs in Retail job roles. - Working closely with marketing and counseling teams to convert leads into admissions. - Conducting orientation sessions, webinars, and career guidance for prospective students. - Coordinating with trainers, content teams, and center managers to ensure quality delivery. - Maintaining batch schedules, trainer allocation, and session tracking. - Ensuring timely completion of training and certification processes. - Handling student queries, feedback, and post-enrollment issues. - Tracking learner progress and ensuring high satisfaction and completion rates. - Supporting students with placement assistance or entrepreneurship guidance as applicable. - Achieving monthly/quarterly enrollment and revenue targets for Retail programs. - Preparing performance reports, funnel metrics, and suggesting strategies to improve conversions. - Gathering insights from learners and the market to improve offerings and pricing. - Sharing feedback with product and curriculum teams to enhance training effectiveness. - Being the single point of contact for all B2B and B2C Retail clients/learners. - Maintaining strong working relationships with internal teams and external partners. - Addressing concerns, feedback, and implementing continuous improvement strategies. Qualifications required for this role include: - Graduate in Business, Retail, Marketing, or a related field. - 3-7 years of experience in B2C sales or training operations, preferably in EdTech or Skilling. - Strong knowledge of Retail job roles and industry dynamics. Skills and competencies needed: - Excellent communication, counseling, and persuasion skills. - Goal-driven and self-motivated with strong follow-up discipline. - Basic understanding of digital tools (Excel, LMS, etc.). - Ability to multitask and manage multiple batches/students simultaneously.
