Speech Analyst - II

As a Speech Analyst at Observe.AI, you will play a crucial role in analyzing spoken language data to derive valuable insights. Your responsibilities will include configuring and automating quality assurance processes, collaborating with cross-functional teams to enhance speech-based applications, and improving business processes through interaction analytics. Additionally, you will be involved in resolving issues, measuring value, and delivering key business metrics to customers. Your primary tasks will involve understanding customer quality evaluation forms, configuring trackable points of interest into the dashboard, automating scoring using speech analytics tools, and providing thought leadership to enhance speech analytic configurations. You will also work closely with customers to learn their business processes, identify areas for improvement using interaction analytics, and execute strategic analytical objectives. Anticipating and diffusing potential issues, providing swift resolution to customer problems, and tying unique areas of interest to measurable ROI are essential aspects of this role. By building speech-based queries, automating QA processes, and delivering playbooks and thought leadership, you will help customers glean insights and drive positive business impact. To be successful in this role, you should have experience with speech analytic tools, a degree in Linguistics, Data Science, Computer Science, or a related field, and understanding of call center KPIs. Strong analytical skills, effective communication abilities, and the capacity to work independently and as part of a team in a technology-driven environment are key requirements. Knowledge of GenAI prompts for query building will be advantageous. Observe.AI offers competitive compensation, benefits, and perks, including medical insurance, leaves as per Karnataka S&E Act, generous holidays, learning & development opportunities, and a supportive work culture. The company is committed to fostering an inclusive environment that values diversity and respects all individuals, encouraging talented people from all backgrounds to apply and shape the future of Observe.AI.,