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2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Speech Analyst at Observe.AI, you will play a crucial role in analyzing spoken language data to derive valuable insights. Your responsibilities will include configuring and automating quality assurance processes, collaborating with cross-functional teams to enhance speech-based applications, and improving business processes through interaction analytics. Additionally, you will be involved in resolving issues, measuring value, and delivering key business metrics to customers. Your primary tasks will involve understanding customer quality evaluation forms, configuring trackable points of interest into the dashboard, automating scoring using speech analytics tools, and providing thought leadership to enhance speech analytic configurations. You will also work closely with customers to learn their business processes, identify areas for improvement using interaction analytics, and execute strategic analytical objectives. Anticipating and diffusing potential issues, providing swift resolution to customer problems, and tying unique areas of interest to measurable ROI are essential aspects of this role. By building speech-based queries, automating QA processes, and delivering playbooks and thought leadership, you will help customers glean insights and drive positive business impact. To be successful in this role, you should have experience with speech analytic tools, a degree in Linguistics, Data Science, Computer Science, or a related field, and understanding of call center KPIs. Strong analytical skills, effective communication abilities, and the capacity to work independently and as part of a team in a technology-driven environment are key requirements. Knowledge of GenAI prompts for query building will be advantageous. Observe.AI offers competitive compensation, benefits, and perks, including medical insurance, leaves as per Karnataka S&E Act, generous holidays, learning & development opportunities, and a supportive work culture. The company is committed to fostering an inclusive environment that values diversity and respects all individuals, encouraging talented people from all backgrounds to apply and shape the future of Observe.AI.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
Life at UiPath At UiPath, we believe in the transformative power of automation to change how the world works. We are committed to creating category-leading enterprise software that unleashes this power. To make this vision a reality, we are looking for individuals who are curious, self-propelled, generous, and genuine. We seek people who thrive in a fast-moving, fast-thinking growth company and who genuinely care about each other, about UiPath, and about our larger purpose. Your mission As part of the Strategic Transformation Office, you will collaborate with UiPath's most strategic customers in the region to drive transformational deals. Your role will involve positioning automation as a change lever for their business, showcasing how automation and agentic orchestration can accelerate their transformation and align with their objectives. We are in search of high-performing candidates with a solid background in consultative sales, exceptional commercial acumen, and a deep focus on customer outcomes. As a strategic business value advisor, you will help potential customers understand the business value they can create by implementing UiPath solutions and assist existing customers in measuring the actual value they have achieved with UiPath solutions. What You'll Do At UiPath - Collaborate closely with GTM and professional services teams to qualify prospects/customers and plan/position value discovery and value measurement engagements. - Execute collaborative value discovery engagements and deliver compelling presentations to prospects, highlighting the business value of UiPath solutions. - Engage with customers through value measurement engagements to identify and report the business value they have received and publish value-based customer case studies. - Work with various internal UiPath teams to understand and document industry-specific value drivers for UiPath solutions and create ROI/TCO models. - Innovate continuously on value and strategic customer discovery frameworks, including market and industry competitive analysis and specific UiPath value drivers. - Provide thought leadership and coaching to GTM teams to accelerate sales cycles. - Manage PMO responsibilities for the strategic accounts/big deals program and contribute to the development of UiPath's strategic customer engagement framework, Elevate. What You'll Bring To The Team - 5+ years of experience in a strategy or management consulting role. - Minimum 2+ years of experience in the B2B software or technology industry. - Professional work experience in strategy/management consulting at a professional services firm or at a software business in value selling/consulting for a software solutions business. - Strong business acumen and problem-solving capability. - Excellent quantitative analysis and financial modeling skills. - Self-sufficiency, a high degree of autonomy, and a passion for working in a fast-paced startup environment. - Excellent communication and presentation skills with the ability to build strong relationships with multiple stakeholders at all levels. Proficiency in English. - Proven experience in designing and leading business consulting engagements that involve cross-functional teams. Personal Skills Required - Driven, proactive, and comfortable with setting a fast pace for yourself and your team. - Willing to challenge the traditional status quo of IT Sales. - Possess a "Make it happen" attitude. - Rigorous and diligent in your operations and client dealings. - Have an inquisitive and creative mindset. - High social IQ and self-awareness. - Ability to respectfully challenge customers and build credibility through new perspectives. - Able to quickly build rapport with external and internal stakeholders. - Maintain a high standard of communication, presentation, and written skills. Maybe you don't check all the boxes above but still believe you would excel in the role Go ahead and apply anyway. We understand that experience comes in various forms, and passion is an essential quality that cannot be taught.,
Posted 1 month ago
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