Specialist : Twilio Flex

Mastek

10 - 15 years

20 - 35 Lacs

gurugram bengaluru mumbai (all areas)

Posted:4 weeks ago| Platform:

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Skills Required

ivr contact center twilio acd

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Mastek!

We have an exciting opportunity for you. We are seeking a Specialist - Twilio Flex. Sharing below job details, please apply if you are interested and have relevant skillset.

Experience : 10+ years
Job Location : Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy and Ahmedabad.
Shift Timing : 3 PM IST : 12:00 AM IST

Skillset

Must have skills: Twilio Flex (Cloud platform), ReactJS, HTML/CSS, Applications Development, AI
Secondary skills that desired on top of above: Cisco, CVP Call STudio/ICM Scripting, SQL, Python, CUCM,

Additional details

Experience in optimizing telephony IVR, ACD & Dialer systems, processes and staff using high-tech methodologies.
Experience in design, development, deployment and management of Telephony, Call Center & AI technologies across the enterprise.
Experience with Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.)

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