Specialist - Decision Support

You will be responsible for supporting internal and external customers using financial reporting and analysis tools at IHG Hotels & Resorts. Your main duties will include: - Providing end-to-end support for queries, working with various teams and customers, and ensuring timely communications to keep customers updated. - Advising customers on correct processes for raising support and security queries and suggesting process improvements. - Resolving support and security queries in a timely manner. - Handling security set up/amendments and termination of users to finance reporting systems following a defined and governed request process. - Building relationships with system users within the global finance community. - Assisting with project testing as needed. - Contributing to Global Hotel Reporting and Insights deliverables by preparing reports and providing insights on key performance indicators. - Identifying process improvement opportunities and supporting the delivery of improvements in processes, systems, and procedures. Key Skills & Experiences: - Experience in customer support, preferably in a technical or financial role. - Effective verbal and written communication skills for providing information to business partners, key stakeholders, and technical teams. - Knowledge of Management reporting tools (Essbase, SmartView, and OAC or similar) is desired. - Experience working in a process-driven, governed environment with good attention to detail. - Experience collaborating with cross-functional teams in multiple locations and communicating with business stakeholders. - Understanding of IHG's global systems is desired. - Excellent Microsoft Excel knowledge. IHG Hotels & Resorts is dedicated to delivering True Hospitality for Good globally. With a presence in corporate offices and over 6,000 hotel destinations worldwide, a career at IHG offers unique cultural experiences and supportive colleagues. IHG values connections and productivity, providing a hybrid working environment that blends office and remote work. The company offers a wide range of benefits including impressive room discounts, recharge days, volunteering opportunities, and a commitment to supporting wellbeing through the myWellbeing framework. IHG fosters an inclusive culture where every individual has Room for You to belong, grow, and make a difference. If you believe you would be a great fit for the job, even if you don't meet every single requirement listed, don't hesitate to hit the "Apply" button and start your journey with IHG today.,