Specialist-Business Excellence

As a member of the team at Birlasoft, you will play a crucial role in various strategic initiatives aimed at enhancing the organization's efficiency and productivity. Your responsibilities will include analyzing problems, implementing improvements, and driving a strong business excellence delivery model across different business units. You will be expected to understand costing models of various projects and devise strategies to enhance profitability. Your role will involve supporting delivery teams in driving business excellence initiatives such as process improvements and automation. You will be responsible for tracking quality at both project and business unit levels, identifying risks, and proposing mitigation plans. Additionally, you will be required to publish reports and dashboards based on client-specific requirements and provide inputs for Requests for Proposals (RFPs) related to quality processes and expertise. Ensuring compliance with signed Statements of Work (SOWs), Service Level Agreements (SLAs), and metrics will be a key aspect of your responsibilities. You will need to monitor tools" usage across project and program management, productivity improvement, and project sizing, driving improvements to enhance delivery success. Moreover, you will identify and propose predictive metrics to track project quality, SLA slippage, and potential issues, ensuring timely actions and closures. Your role will also involve organization-level communication regarding the initiatives undertaken and actively participating in change management processes. You will collaborate with cross-functional teams to drive continuous improvements and contribute to the long-standing legacy of building sustainable communities upheld by the CKA Birla Group.,