Specialist Billing & invoicing

Role & responsibilities

Invoice Generation & Processing

• Prepare and dispatch accurate invoices for fixed fees, project charges, and recoverable expenses, ensuring itemized breakdowns and correct billing amounts.
• Share monthly Billing Information Files (BIF) with client directors for project-related invoicing.
• Engage in daily coordination with client directors to improve billing instructions and strengthen rapport.
• Upload invoices promptly to client portals including Coupa, Ariba, and Oracle.
• Address and resolve client-raised billing discrepancies by liaising with appropriate departments.
• Maintain and update the critical billing tracker daily to inform leadership of status changes.
• Cultivate strong working relationships with internal and external teams such as Commercial, Operations, IT, Support, and BU counterparts.
• Ensure timely issuance and delivery of accounts receivable invoices within the designated turnaround time (TAT).
• Obtain the approval from client director or Business team on amounts to be written off.
• Upon approval, process the write off in the system and reconcile the same against GL.
• Generate and analyze billing reports to monitor revenue patterns, highlight risks, and inform management decisions.
• Continuously identify and implement improvements to invoicing processes.
• Mentor and coach team members while fostering a culture of continuous learning.
• Collaborate closely with Settlements, Accounting, and BU Managers to ensure seamless operations.

Reconciliation & Data Accuracy

• Align billing records with entries in the general ledger and financial systems.
• Conduct reconciliations and address mismatches or errors in billing accounts.

Dispute Resolution & Client Support

• Act as the primary contact for all billing-related inquiries and client issues.
• Investigate inconsistencies, clarify billing information, and communicate corrective steps effectively.

Compliance & Documentation

• Maintain accurate, audit-ready records of all billing transactions.
• Stay up-to-date with current billing regulations and industry best practices.

Reporting & Process Enhancement

• Produce regular reports on key billing metrics such as invoice volume, invoice billed and unbilled amount.
• Recommend and drive process optimizations to improve efficiency and accuracy.
• Regularly create and revise Standard Operating Procedures (SOPs) and process documentation to drive ongoing improvements and ensure consistency across operations.

Month-End & Closing Activities

• Support the preparation of billing-related journal entries and account verifications during monthly or quarterly close cycles.

Preferred candidate profile

• 5-7 years of experience in sales order management, billing, or accounts receivable roles.
• Previous working experience from Service industry.
• Experience in global market strictly from UK, US and Europe.

Qualifications:

Bachelors / Masters in Finance and Accounting, or MBA/ PGDM in Finance