Job Summary
The Senior Technical Executive will manage all technical operations and soft services at R1RCM s Tikri Office. The role includes oversight of MEP systems, soft services coordination (housekeeping, security, pantry), vendor management, preventive maintenance, safety compliance, and daily operations to ensure a seamless and safe working environment.
Key Responsibilities
A. Technical Services
- Supervise operation and maintenance of all MEP systems (HT/LT panels, UPS, HVAC, lighting).
- Coordinate with AMC vendors for routine maintenance and emergency services.
- Ensure optimal performance of HVAC systems (PACs, AHUs, chillers).
- Manage BMS, energy monitoring systems, and power backup infrastructure.
B. Soft Services Management
- Oversee housekeeping operations, pantry management, security services, and office upkeep.
- Monitor quality of cleaning, hygiene standards, restocking of consumables, and workplace aesthetics.
- Ensure effective deployment and scheduling of housekeeping and pantry staff.
- Conduct regular audits for cleanliness, pest control, and hygiene compliance.
C. Preventive Corrective Maintenance
- Develop and implement PPM schedules for all technical equipment and soft services checks.
- Maintain service records, downtime logs, and resolution reports.
- Ensure timely rectification of breakdowns and proactive monitoring of critical assets.
D. Vendor Staff Management
- Liaise with service providers and ensure adherence to KPIs and SLAs.
- Validate service bills, logbooks, attendance records, and materials usage.
- Assist in contractor performance evaluation and audits.
- Provide supervision and coordination support for outsourced staff.
E. Energy Utility Monitoring
- Track utility consumption - electricity, water, diesel - and suggest optimization techniques.
- Maintain energy logs and assist in sustainability initiatives.
- Liaise with DISCOM/local authorities for power or utility issues.
F. Compliance Safety
- Ensure fire safety systems (alarm, extinguishers, hydrants) are functional and compliant.
- Support in organizing mock drills, toolbox talks, and safety trainings.
- Maintain documentation for ISO audits, statutory inspections, and SEZ requirements if applicable.
G. Reporting Documentation
- Prepare daily, weekly, and monthly reports on operations, maintenance, and soft services.
- Maintain asset registers, AMC trackers, issue logs, and vendor documentation.
- Support internal audits and leadership reviews with updated MIS.
Qualifications
- Diploma/B. E. /B. Tech in Electrical, Mechanical, or Facilities-related field
- Training/experience in soft services, hospitality, or integrated facility management is a plus
- Fire safety certifications (preferred)
Skills Required
- Hands-on experience with MEP systems infrastructure
- Good understanding of soft services standards (housekeeping, pantry, security)
- Vendor and contract management
- Proficiency in MS Office and facility management software
- Strong coordination, reporting, and communication abilities
- Exposure to ISO standards, SEZ rules, and compliance protocols
