Spares Assistant

Responsibilities1. Customer Interaction & Reception

• Greet customers politely and professionally when they arrive.
• Listen carefully to customer concerns, complaints, and requirements.
• Record customer details, vehicle details, and service history in the system.
• Educate customers on periodic maintenance, genuine Mahindra spares, and value-added services.

2. Job Card Preparation

• Prepare job cards accurately with all customer complaints and observations.
• Mention additional checks required (brakes, clutch, tires, oil, etc.).
• Get customer approval/signature before starting work.

3. Workshop Coordination

• Communicate job card details to workshop technicians.
• Coordinate with spare parts incharge for availability of required parts.
• Monitor job progress and ensure work is completed within the promised time.
• Update customers on additional repairs/costs if found during service.

4. Costing & Estimation

• Prepare and explain service estimates to customers.
• Ensure transparency in billing – parts, labor, and taxes.
• Take customer approval before carrying out additional work.

5. Delivery & Feedback

• Check quality of work before delivery (vehicle cleanliness, all jobs completed).
• Explain the work carried out, replaced parts, and maintenance tips.
• Hand over the invoice and collect payment.
• Take customer feedback and ensure customer satisfaction.

6. Documentation & Records

• Maintain proper records of job cards, customer complaints, invoices, and warranty claims.
• Ensure warranty jobs are processed as per Mahindra guidelines.
• Update service history in the DMS (Dealer Management System).

7. Customer Retention & Relationship

• Follow up with customers for service reminders and pending jobs.
• Handle complaints professionally and escalate if required.
• Build long-term customer trust by promoting genuine Mahindra spares and services.

Key Skills Required

• Good communication skills (English, Tamil/local language).
• Technical knowledge of Mahindra tractors/two-wheelers/vehicles.
• Customer handling and problem-solving ability.
• Knowledge of DMS/CRM software.
• Positive attitude with focus on Customer First.

Job Type: Full-time

Pay: ₹8,086.00 - ₹12,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Vandavasi, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Location:

• Vandavasi, Tamil Nadu (Required)

Work Location: In person