Spanish Language Executive - Customer Service

We are seeking a highly skilled and enthusiastic Bilingual Spanish-English Inbound Caller to join our team. This role involves providing exceptional customer service to US healthcare insurance members, primarily in Spanish. You will address inquiries related to insurance policies, resolve member concerns, and ensure customer satisfaction.

Key Responsibilities:

• Handle inbound customer service calls from US healthcare insurance members, with 80% of calls in Spanish.
• Assist customers with inquiries regarding their insurance policies, benefits, claims, and general account management.
• Provide accurate information, resolve issues promptly, and ensure compliance with healthcare regulations.
• Document customer interactions and maintain detailed records in the system.
• Collaborate with internal teams to resolve escalations and provide a seamless customer experience.

Qualifications:

• Minimum 2+ years of experience in Spanish (BPO Voice Experience)
• Excellent Fluent in Spanish and English (both spoken).
• Previous experience in customer service or call center environments, preferably in the healthcare or insurance sector
• Excellent communication, listening, and problem-solving skills.
• Basic understanding of US healthcare and insurance policies (preferred).
• Proficient in using CRM software and call-handling tools.

Key Skills:

• Bilingual Proficiency (Spanish-English Speaking)
• Customer Service
• Active Listening and Problem Solving
• Knowledge of US Healthcare Insurance (preferred)
• Multitasking and Time Management

Work Details:

• Location: Pune
• Shift Timings: US Shift (8:30 PM to 5:30 AM)
• Work Type: Full-time
• Fixed Saturday & Sunday off
• Work from office