Spa Therapist

Job Description

Job Description JOB PURPOSE Perform professional massage therapy and body treatments and remain current with the industry. Provide uncompromised attention to guest/member service. KEY OPERATIONAL RESPONSIBILITIES Financial- Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget. To ensure efficient billing of service to clients Operational – Perform all 30, 60 and 120 minute body treatments, as certified/trained to do so. Be on time for appointments and thoroughly review appointments after completing each massage. Keep work area clean and neat at all times. Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required/needed. The ability to courteously interact and answer all facility related questions with members and guests. Perform loofah treatments and herbal wraps as required. Assist in the co‑ordination of Body Tech. services with other spa programmes. Insure current trends in body treatment industry. Serve as catalyst to promote spa services to members and hotel guests. Maintain current professional licenses. Report dysfunctional equipment to Operations Manager. Work with the Body Tech. Supervisor in the formulation of plans for projects and other areas. Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales. Assist in the operations of all spa departments as required: Fitness Facility Operations Front Desk/Receptions Boutique Sales and Marketing Guest Service- To ensure the facility is in peak condition at all times (operations and cleanliness). To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority. Administrative Duties- Adherence to Standard Operating Procedures Manual. To maintain inventory of supplies for the operations of the treatment rooms. To maintain accurate as required by provincial regulations. To attend weekly/monthly Body Tech. departmental communication meetings. Effective scheduling of all Massage Therapists. Employee Relations – To ensure Body Tech. department maintains a positive relationship with all departments in the Spa and Hotel. Responsible for being trained in all facility operations. To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety. Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training). To ensure all employees adhere to all hotel standards as stated in the employee handbook. Other Duties – Ensure cross trained in all spa departments. To carry out any other duties and responsibilities as assigned Follow and ensure that all employees follow all safety procedures and practices. Adherence of Body Tech. departmental Emergency Procedures/Safety Manual. Ensure all departments adhere to all safety practices of THE HOTEL. Maintain equipment for Body Techniques and personal equipment in safe working order. Show more Show less