Spa Managers

Role Overview: As a Spa Manager at Ode Spa, you will be responsible for overseeing the daily operations to ensure a smooth workflow and exceptional customer service. Your role will involve managing spa staff, developing marketing strategies, monitoring inventory, and ensuring compliance with regulations to optimize business growth while maintaining a luxurious experience for clients. Key Responsibilities: - Oversee the daily operations of the spa, maintaining a smooth and efficient workflow. - Manage and lead spa staff, including therapists, front desk, and housekeeping. - Ensure exceptional customer service and handle client feedback professionally. - Develop and implement marketing strategies to increase bookings and customer retention. - Monitor and maintain spa inventory, supplies, and equipment. - Ensure compliance with health, safety, and hygiene regulations. - Track sales, revenue, and profitability, optimizing operational costs. - Collaborate with the digital team for online bookings, promotions, and automation. - Conduct staff training on service excellence, wellness trends, and new treatments. Qualification Required: - Bachelor's degree in Hospitality, Business Management, or a related field. - 3+ years of experience in Spa, Wellness, or Hospitality management. - Strong leadership, team management, and problem-solving skills. - Experience with spa booking software and digital tools (Zenoti, CRM, etc.). - Knowledge of spa treatments, wellness trends, and luxury customer service. - Excellent communication and organizational skills. (Note: The additional details about the company are not provided in the job description.),