spa executive

A spa executive's job description includes managing daily operations, supervising staff, ensuring customer satisfaction, and handling finances, such as budgeting and inventory. Key responsibilities also involve implementing marketing strategies, training employees, and maintaining high standards for cleanliness and safety. Core responsibilities

• Operational management: Oversee all day-to-day spa operations, including scheduling staff, managing appointments, and coordinating services.
• Staff management: Recruit, hire, train, and supervise spa staff, ensuring they provide excellent service and maintain professional standards.
• Customer service: Ensure high levels of guest satisfaction, handle inquiries and complaints, and maintain a welcoming environment.
• Financial management: Manage budgets, track expenses, monitor inventory, and work to maximize spa revenue.
• Marketing and promotion: Develop and implement marketing strategies to promote services and events and drive business.
• Compliance and maintenance: Ensure the spa adheres to all health, safety, and hygiene regulations and that equipment is properly maintained.

Key skills and qualifications

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Knowledge of spa treatments, products, and services
• Customer service and problem-solving skills
• Financial acumen, including budget and inventory management experience
• Experience in the spa or hospitality industry, often a plus

Job Type: Full-time

Benefits:

• Food provided
• Paid time off

Application Question(s):

• Must be comfortable travelling to Mira Road for on job location

Work Location: In person