Solutions Consultant Manager / Sr.Manager

As a crucial member of the pre-sales team, you will actively contribute by conducting research and analysis on the latest trends in the Business Process Outsourcing domain for Contact Center, Healthcare, and Travel Clients. Your responsibilities will include identifying problem statements, devising effective solutions, enhancing research materials, delivering impactful presentations, collaborating with senior executives, formulating research agendas, and assisting clients and internal teams in addressing strategic business services and technology-related challenges. Key Requirements: - Substantial experience in the Contact Center, Healthcare, or Travel domain - Minimum of 10 years of overall work experience in a blend of International BPO and/or consulting settings - At least 4-6 years of core experience specifically in the Contact Center, Healthcare, or Travel sectors - Proficiency in written and oral communication, strong analytical abilities, and exceptional presentation creation skills - Proficient in MS Word, Excel, MS Visio, and Powerpoint Roles and Responsibilities: - Domain Knowledge: Possess in-depth expertise in the Contact Center, Healthcare, or Travel industry - Due Diligence: Conduct thorough assessments of requirements through documentation review and intelligence gathering - Solution Design: Develop comprehensive solutions customized to specific requirements in Contact Center, Healthcare, or Travel pursuits - Collaboration: Lead collaboration efforts with internal functions to gather essential inputs for constructing solutions - Documentation: Maintain detailed pursuit submissions including deal brief, bid plan, solution summary, proposal document, pricing file (if necessary), and lessons learned - Bid Management: Take charge of pursuit activities during proposal development and submission, providing updates to internal stakeholders - Pricing: Oversee the pricing strategy for Contact Center, Healthcare, or Travel solutions submitted for pursuits - Collaterals: Develop differentiated solutions and offerings collaterals for White Papers and Blogs - Best Practices: Stay updated on industry best practices and emerging trends in Contact Center, Healthcare, or Travel technology and customer service.,