Solutions Architect

Role Overview: Level AI is a Series C startup based in Mountain View, California, founded in 2019. They specialize in transforming contact centers into strategic assets by utilizing advanced technologies like Large Language Models to extract key insights from customer interactions. As a Solutions Architect at Level AI, you will play a crucial role in showcasing how the Level AI platform can be integrated with various systems to achieve business goals. Key Responsibilities: - Clearly communicate Level AI's infrastructure and technology to prospects, customers, and internal teams, adjusting the level of detail based on the audience's technical expertise. - Lead technical discussions with customers in collaboration with the delivery team, supporting pre- and post-sales activities. - Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. - Work closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions demonstrating the value of Level AI integrations. - Assist in the onboarding process by managing technical configuration tasks, including telephony system integrations and data integration (both API-based and SFTP-based). - Support and enhance the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI's solutions. - Implement secure SFTP file transfers to facilitate customer workflows and ensure data integrity. - Understand clients" technical requirements, potentially leading technical discovery sessions to ensure that the AI-powered customer support solutions are appropriately configured to meet their needs. - Collaborate with internal teams (sales, product, engineering, and customer support) to address client needs and resolve technical issues. - Develop and maintain a deep understanding of Level AI's AI-powered customer support solutions and effectively communicate technical information to clients. Qualifications Required: - Bachelor's degree in Computer Science, Information Systems, or a related field OR equivalent experience. - 3+ years of hands-on technical experience and 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions. - Ability to translate complex concepts into actionable items for non-technical stakeholders. - Strong communication skills in English (both written and verbal). - Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in addressing implementation challenges. - Proficiency in programming languages such as Python and JavaScript for process automation. - Excellent troubleshooting, problem-solving, and analytical skills. - Quick learner capable of rapidly adapting to new software, including Level AI and industry-specific tools used by customers. - Comfortable working in US hours. (Note: The optional requirements section was omitted as it did not contain any specific requirements directly related to the role of Solutions Architect.),