Solutions Architect - CRM Platform

As a Solution Architect in the banking and financial services sector, your role will involve designing seamless omnichannel customer journeys and leading large-scale digital transformation initiatives. Your responsibilities will include: - Designing and implementing end-to-end CRM and Contact Center architectures aligned with business goals. - Leading digital transformation initiatives across customer engagement channels such as voice, chat, email, and bots. - Defining technical architecture and system integrations using platforms like Salesforce, Genesys, Microsoft Dynamics, or similar. - Incorporating AI-driven automation and self-service capabilities into customer workflows. - Ensuring architecture meets regulatory compliance standards such as KYC, AML, and GDPR. - Collaborating with cross-functional stakeholders to align technology solutions with strategic priorities. - Evaluating emerging technologies and recommending adoption to drive innovation in Customer Experience (CX). Key Requirements: - Proven experience as a Solution Architect in the banking/financial services domain. - Expertise in CRM platforms (e.g., Salesforce) and Contact Center technologies (e.g., Genesys Cloud, IVR, CTI). - Strong understanding of AI, cloud computing, and automation in customer experience solutions. - Deep knowledge of regulatory frameworks including KYC/AML and GDPR. - Demonstrated leadership in high-impact transformation projects. - Exceptional communication and stakeholder management skills. You will bring: - Visionary thinking with a practical approach to system design and implementation. - A customer-first mindset backed by technical expertise. - Ability to bridge business requirements with scalable, secure technology solutions. Please note that the company details were not provided in the job description.,