Solution Architect

General Function:

The NOC/SOC/Cloud Solution Architect is an expert in remotely managed IT Services that partners with other Solution Architects as well as Sales, Service Delivery, Finance, and Portfolio teams to grow business by crafting solutions that align with each opportunitys win strategy.

Reporting directly to the Vice President of Solutions, the NOC/SOC/Cloud Solution Architect will be passionate and enthusiastic about solving client problems and will lead the solutioning of NOC, SOC, Broadband Aggregation and Cloud Management Managed Services.

The ideal candidate will have a proven track record of using his or her skills to help win new business.

Essential Duties & Responsibilities:

The main areas of responsibility are:

• Assessing new opportunities
• Meeting virtually with prospects and clients to confirm understanding technical and financial requirements
• Assembling solutions that meet technical and financial requirements
• Oversight of carrier costing work efforts
• Contributing to solution-related written proposal content
• Collaboration and coordination with Service Delivery, IT, HR, and Finance stakeholders
• Working with service delivery partners (sub-contractors) to receive quotes
• Creating and overseeing the development of effective presentation material and presenting to technical and executive client audiences and delivering client presentations
• Writing and negotiating Statements of Work

Knowledge, Skills and Abilities required:

The ideal candidate will have:

• Bachelor’s degree or equivalent experience, Master’s degree in related field a plus
• A strong background in IT services, including a deep understanding of Automation, industry best practices domestically and globally, typical operational metrics, SLAs and SLA methodologies.
• Strong domain expertise including:
• Managed NOC Services and associated industry-leading tool sets
• Managed SOC Services and associated industry-leading tool sets
• Familiarity with compliance requirements across industry verticals
• Cloud Management Services and associated industry-leading tool sets
• ITIL
• Asset Lifecycle management
• History of successful IT managerial roles and/or solutioning roles
• Experience managing or contributing to large scale strategic services pursuits
• Experience writing and negotiating Statements of Work
• Excellent writing, presentation and communication skills
• Excellent quantitative and financial skills
• High proficiency using Word, Excel, PowerPoint, and Visio
• Broad and deep understanding of business and service management technologies