Solution Architect Engineer

• Software Configuration Lead
• The Software Configuration Lead serves as the primary point of contact for both the customer and the internal project team during implementation projects
• Recognized as an expert on the product and project, this role handles escalations related to project activities and customer concerns
• The Software Configuration Lead is responsible for the performance of the team, providing mentorship to increase team members' knowledge and skills in relation to the project, product, and customer
• This role may involve managing multiple complex projects simultaneously

Key Responsibilities:

• Lead a team of developers, designers, and architects, ensuring that configurations and custom components meet application requirements and performance standards
• Oversee the configuration, building, and testing processes of the application
• Act as the primary liaison between Sales, Product Management, and Client Delivery teams, offering solution planning, product management expertise, and customer support
• Facilitate discussions with customers to translate their requirements into user and application specifications
• Lead the team in delivering successful outcomes while anticipating business challenges and implementing effective solutions
• Serve as the primary escalation point for project teams and customers, involving leadership only when necessary
• Provide mentorship to team members, fostering growth and development
• Establish and maintain trust with customers as a reliable advisor
• Perform additional duties as needed