Software Tech Support Engineer

• Support all customer tool issues that dont require code changes.
• Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)
• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
• Reproduce customer issues on internal systems. Perform Root Cause Analysis.
• Proactively identify points of failure and drive for resolution.
• Involvement in new SW development
• Take part in SW development road map milestones, new features reviews, and customer demos.
• Create and maintain the lab environment and perform Dry-run activities for new SW versions.
• Actively participate in new products introduction discussions.
• On-site Projects:
• Perform new installations/SW upgrades on customer semiconductor fabs.
• Troubleshoot complex cases and field support teams.
• Support Infrastructure:
• Develop training programs for field engineers and end users.
• Proactively drive support-related feature developments within the team.
• Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
• Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.

• Bachelors or Masters degree in Electronics, Computer Science, Electrical Engineering, or related field.
• Customer Experience: Collect end-user pain points and work on solutions.

What should you have?

• Self-Learning capability and passion to learn new technology.
• 3+ years of experience in the semiconductor industry, preferably in fab automation or equipment integration.
• Strong understanding of SECS/GEM, HSMS, and factory automation systems.
• Experience with MES systems, equipment control software , and scripting languages (e.g., Python, Perl, or Shell).
• Familiarity with equipment communication protocols and standards.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Advantage: Code debugging skills.
• Advantage: Experience in SW development / SW testing and integration