Software Quality Process Manager

Role Overview

We are looking for a seasoned Software Quality Process Manager (SQA) to build and institutionalize SteepGraph's software delivery quality system from the ground up.

This is a foundational role the first dedicated quality leader responsible for defining, implementing, and governing organization-wide delivery and quality processes aligned with CMMI, ISO 9001, Agile, and DevOps best practices.

You will work closely with Delivery Heads, Project Managers, and Leadership to ensure predictable, high-quality PLM and software project deliveries through consistent templates, metrics, and governance frameworks.

Key Responsibilities

1. Process Definition & Standardization

• Define end-to-end delivery processes covering proposal, estimation, planning, execution, and closure.
• Develop standardized templates for proposals, estimates, kickoff decks, governance packs, and project dashboards.
• Design and implement frameworks for Agile ceremonies, JIRA governance, defect management, and DevOps-integrated QA.
• Establish and maintain a version-controlled QMS repository for all templates, SOPs, and delivery artifacts.
• Ensure consistent process adherence across all PLM and software delivery projects.

2. Quality & Governance Managemen

• Implement and maintain QMS aligned with ISO 9001:2015 and CMMI Level 3+ standards.
• Conduct internal, delivery, and configuration audits, track findings, define CAPA, and ensure timely closure.
• Establish governance structures steering committees, review cadences, escalation mechanisms, and delivery health checks.
• Track and publish key delivery KPIs: defect density, process adherence, productivity, and quality trends.

3. Change Enablement & Training

• Drive process awareness and role-based training programs for delivery managers and project teams.
• Promote Agile / CMMI / ISO awareness through workshops and knowledge sessions.
• Lead change management initiatives to improve adoption and institutionalization of new processes.

4. Continuous Improvement & Business Excellence

• Identify, evaluate, and drive process improvement and automation opportunities across teams.
• Perform RCA for process deviations and implement preventive measures.
• Benchmark internal practices against industry best practices to continuously advance maturity.
• Support customer audits, RFPs, and external assessments through robust process documentation.

Required Skills & Competencies

Technical / Process Expertise

• Strong working knowledge of CMMI, ISO 9001, Agile, and ITIL (as supporting, not core) frameworks.
• Proven experience in QMS implementation, audits, CAPA, metrics dashboards, and process automation.
• Hands-on experience with tools like JIRA, Confluence, MS Office, and Visio for process design and reporting.
• Familiarity with DevOps practices and delivery metrics.
• Exposure to engineering / product development / PLM / ERP project environments preferred.

Soft Skills

• Structured thinker, process-driven, disciplined, and collaborative.
• Strong stakeholder management and communication skills able to influence delivery leadership.
• Comfortable operating in fast-growing, mid-size setups where you build processes from scratch.

Experience Profile

• Total Experience: 1016 years
• Relevant: 5+ years in software quality, QMS setup, or delivery process governance
• Preferred Domains: Product Engineering, PLM, ERP, Digital Transformation, or Software Services
• Education: BE / BTech / MCA / MBA (Preferred)
• Certifications: CMMI, ISO 9001 auditor, Agile, or Lean Six Sigma (preferred but not mandatory)

Why Join SteepGraph

• Play a pivotal role in building SteepGraph's Delivery Excellence Framework for PLM and software projects.
• Collaborate with global teams delivering next-gen PLM and digital transformation solutions.
• Opportunity to define and scale processes across business units, impacting quality, governance, and customer success.