Software Product Support Nashik

Job Name

Description

The Job Responsibilities Will Include

• Explain various features and workflows of our products to our customers.
• Should have ability to understand software products and their functionality.
• Should have good communication skills over the phone.
• Be familiar with remote access tools like Team viewer and Ammyy.
• Troubleshoot Operating System level problems
• Be familiar with basics of Windows operating systems for Windows 7, Windows 8 and Windows 10.
• Be able to trouble shoot Windows Operating system level problems for Windows XP, Windows 7 and Windows 8.
• Be familiar with various virus protection software and their configurations.
• Troubleshoot SQL Server and IIS level problems.
• Be familiar with SQL Server installation procedures and basic trouble shooting..
• Be familiar with basic set up of Microsoft Internet Information Server (IIS).
• Be familiar basic TCP-IP networking.
• Written Communication.
• Should have good written communication skills for writing emails and Support Ticket notes.
• Should be able to talk to the customer using popular chat software like Skype.
  

Job Code

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