We are seeking a proactive and customer-oriented Software Implementation and Support Executive to be a part of our team. Your main responsibilities will include onboarding new clients, configuring and deploying HDPOS, providing training to end users, and delivering ongoing technical support to ensure a seamless and successful user experience. In terms of software implementation, you will be expected to comprehend client requirements and align them with the features of HDPOS software. Your duties will involve the installation and configuration of HDPOS software based on the client's business operations, as well as setting up products, inventory, taxation, billing formats, user roles, and other essential modules. Additionally, you will be required to offer on-site or remote implementation support as needed to guarantee the timely and successful deployment of the software at the client's premises. For technical support, you will be responsible for addressing customer inquiries, tickets, and troubleshooting via phone, email, or remote tools. It will be your duty to diagnose and resolve technical issues related to billing, inventory, or software functionality. Should any complex issues arise, you will be expected to escalate them to the development team and ensure follow-up until resolution. Keeping records of client interactions and updates in the CRM or support system will also fall under your purview. As the primary contact person for clients during and post the implementation phase, you will be tasked with cultivating strong, long-term relationships by understanding their business objectives and aligning HDPOS features to support those objectives. You will need to provide timely updates, support, and guidance to ensure client contentment and product adoption. Proactively engaging with clients to ensure smooth usage and identifying opportunities for upselling or additional modules will be crucial. Moreover, collecting client feedback and communicating insights to internal teams to enhance product performance and service delivery will be part of your responsibilities. To qualify for this role, you should possess a Bachelor's degree in Computer Science, IT, or a related field, along with 0-3 years of experience in software support or implementation (experience in POS or billing software is preferred). A robust understanding of Windows-based applications and databases (SQL knowledge is advantageous), excellent communication and interpersonal skills, as well as the ability to work independently and manage multiple client implementations are essential. Please note that up to 90% travel may be required for on-site implementation when necessary. Why Join Us - Join a rapidly growing software company with a solid client base. - Acquire hands-on experience with real-world business processes. - Opportunity for professional growth and learning across various domains and industries. Salary: - INR 20,000 - 35,000 per month (Based on experience and skill set) - Additional incentives may be provided for outstanding performance, successful client onboarding, or handling high-value accounts. Work Location: - Onsite, Bangalore To apply for this position, kindly send your current CV and a covering email outlining your suitability for the role along with the reference number to info@hyperdrivesolutions.com. Job Types: Full-time, Permanent Benefits: - Cell phone reimbursement - Paid sick time - Paid time off Shift: - Day shift Work Days: - Monday to Friday - Weekend availability Work Location: In person,
As a Software Implementation and Support Executive at our company, your role will involve onboarding new clients, configuring and deploying HDPOS, training end users, and providing ongoing technical support to ensure a smooth and successful user experience. **Role Overview:** You will be responsible for understanding client requirements and mapping them to HDPOS software features. Additionally, you will install and configure HDPOS software based on the client's business processes, set up products, inventory, taxation, billing formats, user roles, and other modules. Providing on-site or remote implementation support as required is also a key aspect of your role to ensure timely and successful deployment of the software at the client location. **Key Responsibilities:** - Understand client requirements and map them to HDPOS software features - Install and configure HDPOS software based on the client's business processes - Set up products, inventory, taxation, billing formats, user roles, and other modules - Provide on-site or remote implementation support as required - Ensure timely and successful deployment of the software at the client location **Qualifications Required:** - Bachelors degree in Computer Science, IT, or related field - 0-3 years of experience in software support or implementation (experience in POS or billing software preferred) - Strong knowledge of Windows-based applications and databases (SQL knowledge is a plus) - Excellent communication and interpersonal skills - Ability to work independently and manage multiple client implementations In addition, you will act as the primary point of contact for clients during and after the implementation process, build strong relationships with clients, provide timely updates and support, and proactively identify opportunities for upselling. If you join us, you will be part of a growing software company with a strong client base, gain hands-on experience with real-world business processes, and have opportunities for growth and learning across different domains and industries. Salary for this position ranges from 20,000 to 35,000 per month based on experience and skill set. Additional incentives may be provided for exceptional performance, successful client onboarding, or handling high-value accounts. If you have the required qualifications and skills, please send your current CV and covering email to info@hyperdrivesolutions.com. **Benefits:** - Cell phone reimbursement - Paid sick time - Paid time off **Work Schedule:** - Day shift, Monday to Friday - Weekend availability **Work Location:** Onsite, Bangalore Please note that 90% travel may be required for on-site implementation when necessary.,
Sales & Business Development Executive We are a company with a matured SaaS-based product that manages primarily POS, inventory management, and ERP functionalities for businesses. Responsibilities Develop new business with prospective and existing clients Understand, take part and possibly lead the implementation/configuration phase of our products for client accounts Demonstrate our products in remote screen share sessions to the new prospects. Guide the clients and their various teams on how to use our products, and answer their queries in written or presentation sessions. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Build and maintain strong, long-lasting client relationships. Serve as the lead point of contact for all customer account management matters. Assist with challenging client requests or issue escalations as needed Skills Proven work experience as an Account Manager, Software Product implementer, Software product presenter, or relevant role Excellent listening, problem-solving, and presentation abilities Experience delivering client-focused solutions Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Strong verbal and written communication skills BA/BS degree in Business Administration, Sales, or relevant field Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Education: Bachelor's (Preferred) Experience: Business development: 1 year (Preferred) total work: 1 year (Preferred) Language: Bengali and English (Preferred) Work Location: In person