Software License Management - CMDB L2 - SSE

Job Description

We are looking for an Software License Management - CMDB L2 experienced to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients. The Software License Management (SLM) and Configuration Management Database (CMDB) Level 2 Specialist is responsible for managing and maintaining the organizations software license compliance and ensuring accurate and up-to-date information within the CMDB. The role requires expertise in software asset management (SAM), license optimization, and configuration data governance, with a focus on operational support and process improvements. : Software License Management License Compliance: Ensure the organization remains compliant with software licensing agreements, terms, and conditions. Inventory Management: Track, monitor, and manage software licenses across the organization, ensuring accurate records in the SAM tool. Audits and Reporting: Support internal and external audits by providing accurate and timely software usage data. License Optimization: Identify opportunities for cost savings through license optimization and re-harvesting. Renewals and Procurements: Collaborate with procurement teams to manage software renewals and acquisitions. Configuration Management Database (CMDB) Administration Data Accuracy and Integrity: Maintain accurate and complete records of software assets in the CMDB, including dependencies and relationships. Configuration Item (CI) Updates: Perform regular updates and audits to ensure CMDB data reflects the current state of software and hardware assets. Integrations: Support integrations between CMDB and other IT tools (e.g., ITSM, SAM, monitoring tools). Governance and Standards: Enforce adherence to CMDB data governance policies and configuration management standards. Operational Support Incident and Request Handling: Provide Level 2 support for software license and CMDB-related incidents and requests. Problem Resolution: Investigate and resolve issues related to license compliance and CMDB inaccuracies. Documentation: Develop and maintain documentation for processes, standards, and workflows related to SLM and CMDB. Collaboration and Stakeholder Engagement Work with IT, procurement, and vendor management teams to ensure alignment on software usage and license compliance. Coordinate with IT operations and change management teams to keep the CMDB updated during deployments and changes. Provide training and guidance to teams on software license and CMDB processes. Skills and Qualifications: Technical Skills In-depth knowledge of software license management processes, tools, and frameworks (e.g., Flexera, Snow, ServiceNow SAM). Hands-on experience with CMDB platforms (e.g., ServiceNow CMDB) and understanding of ITIL configuration management practices. Familiarity with software licensing models (perpetual, subscription, user-based, etc.) for major vendors (Microsoft, Adobe, Oracle, etc.). Proficiency in data analysis and reporting tools (e.g., Excel, Power BI). Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Attention to detail and commitment to data accuracy. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you ll reach your full potential because Your work creates value. You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last. You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world", "identifier": { "@type": "PropertyValue", "name": "CGI", "value": "21001" }, "datePosted" : "2025-06-12", "validThrough" : "2025-06-18", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "CGI", "sameAs" : "http://www.cgi.com", "logo" : "https: / / cgi.njoyn.com / corp / xweb / clientfiles / cgi / logo3.png" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "streetAddress" : "", "addressLocality" : "Bangalore", "addressRegion" : "KA", "postalCode" : "", "addressCountry": "IN " } } } Skip to main content Search careers My profile Activate alerts Visit career sites Global careers site Australia Belgium Brasil Canada esk Republika Danmark Deutschland Estonia Espa a Finland France Hungary India Italy Luxembourg Malaysia Maroc Nederland Norge Philippines Polska Portugal Romania Slovensko Sverige United Kingdom United States Contact EN FR German Portuguese Spanish Swedish Dutch Polish Czech Slovak Norwegian Danish Careers Search career opportunities Create your profile | Sign in Activate career alerts Find similar career opportunities Software License Management - CMDB L2 - SSE Category: Infrastructure/Cloud Main location: India, Karnataka, Bangalore Position ID: J1224-0668 Employment Type: Full Time Position Description: Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Software License Management - CMDB L2 Position: Systems Engineer Experience: 4+ Years Category: Software Development/ Engineering Shift: US Shift/EST Timings Main location: India, Karnataka, Bangalore Position ID: J1224-0668 Employment Type: Full Time Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are looking for an Software License Management - CMDB L2 experienced to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients. The Software License Management (SLM) and Configuration Management Database (CMDB) Level 2 Specialist is responsible for managing and maintaining the organizations software license compliance and ensuring accurate and up-to-date information within the CMDB. The role requires expertise in software asset management (SAM), license optimization, and configuration data governance, with a focus on operational support and process improvements. : Software License Management License Compliance: Ensure the organization remains compliant with software licensing agreements, terms, and conditions. Inventory Management: Track, monitor, and manage software licenses across the organization, ensuring accurate records in the SAM tool. Audits and Reporting: Support internal and external audits by providing accurate and timely software usage data. License Optimization: Identify opportunities for cost savings through license optimization and re-harvesting. Renewals and Procurements: Collaborate with procurement teams to manage software renewals and acquisitions. Configuration Management Database (CMDB) Administration Data Accuracy and Integrity: Maintain accurate and complete records of software assets in the CMDB, including dependencies and relationships. Configuration Item (CI) Updates: Perform regular updates and audits to ensure CMDB data reflects the current state of software and hardware assets. Integrations: Support integrations between CMDB and other IT tools (e.g., ITSM, SAM, monitoring tools). Governance and Standards: Enforce adherence to CMDB data governance policies and configuration management standards. Operational Support Incident and Request Handling: Provide Level 2 support for software license and CMDB-related incidents and requests. Problem Resolution: Investigate and resolve issues related to license compliance and CMDB inaccuracies. Documentation: Develop and maintain documentation for processes, standards, and workflows related to SLM and CMDB. Collaboration and Stakeholder Engagement Work with IT, procurement, and vendor management teams to ensure alignment on software usage and license compliance. Coordinate with IT operations and change management teams to keep the CMDB updated during deployments and changes. Provide training and guidance to teams on software license and CMDB processes. Skills and Qualifications: Technical Skills In-depth knowledge of software license management processes, tools, and frameworks (e.g., Flexera, Snow, ServiceNow SAM). Hands-on experience with CMDB platforms (e.g., ServiceNow CMDB) and understanding of ITIL configuration management practices. Familiarity with software licensing models (perpetual, subscription, user-based, etc.) for major vendors (Microsoft, Adobe, Oracle, etc.). Proficiency in data analysis and reporting tools (e.g., Excel, Power BI). Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Attention to detail and commitment to data accuracy. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you ll reach your full potential because Your work creates value. You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last. You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Skills: Asset Management (T1) Communications Management English License Management .