Software / Hardware and Support Professional

System House Consultants

2 - 5 years

4 - 7 Lacs

Mumbai Pune

Posted:5 days ago| Platform:

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Skills Required

technical issues installation & repair software documentation hardware

Work Mode

Work from Office

Job Type

Full Time

Job Description

SYSTEM HOUSE CONSULTANTS is looking for Software / Hardware and Support Professional to join our dynamic team and embark on a rewarding career journey

Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and effective assistance.
Issue Diagnosis: Analyze and troubleshoot software-related problems reported by customers, identifying root causes and potential solutions.
Problem Resolution: Provide step-by-step guidance and instructions to customers to help them resolve technical issues with software products.
Documentation: Maintain detailed records of customer interactions, including issues, resolutions, and follow-up actions taken.
Escalation: Escalate complex or unresolved technical issues to higher-level support or development teams and follow up on progress.
Product Knowledge: Stay updated on software products, new features, and updates to provide accurate information and support.
Feedback: Collect and summarize customer feedback, making recommendations for product improvements or enhancements.
Knowledge Sharing: Share knowledge and solutions with team members to improve overall support efficiency.
Training: Assist in creating and updating customer support documentation, knowledge base articles, and training materials.
Quality Assurance: Ensure that customer support meets or exceeds service level agreements (SLAs) and maintains high levels of customer satisfaction.

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