Software Escalations Engineer - (5-8y)

Meet the Team

Our worldwide team works with the highest tier of Cisco Customer Support (TAC), and with Product Management and the rest of the Engineering team focusing on Email Security. Youll get to work directly with customers, or with their Cisco Services teams on resolving particularly difficult technical issues.

Your Impact

As a Software Engineer you will be primarily responsible for being the engineering focal point for technical escalations for Cisco s Email Security portfolio of products. Specifically, requests from Cisco TAC, Cisco Services and/or sales account teams. You will also be responsible for:

• Building credibility and trust within the group and with customer representatives
• Collaborating with Engineering to improve product quality and making sure that customer needs are prioritized while considering upcoming programs in the pipeline

Minimum Qualifications

• At least a bachelors degree in computer science or engineering, electrical engineering, information technology or related technical field
• 5+ years of experience in software development best practices, code review and troubleshooting
• Working knowledge of Amazon AWS, Redshift, Datadog, Splunk and similar platforms
• Understanding of email security, anti-spam, anti-virus, anti-phishing and anti-malware technology
• 2+ years of experience in programming and troubleshooting using languages and tools such as Python, Go, GitHub Copilot, tcpdump, gdb, and sed/awk.

Preferred Qualifications

• Comfortable communicating with internal stakeholders and customer representatives alike
• CCNA Security, CCIE, CISSP or similar industry certifications preferred

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#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer 80 hours each year allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!