Job
Description
Position Overview: The Senior Manager has proven ability to navigate, influence and deliver results by working with multiple teams. The role has responsibility for relationship management, development and overall project delivery of projects within the Specialty Pharmacy Processing COE. Responsibilities: Partner with the enterprise IT organization to design and deliver solutions within the specialty environment that improve overall COE goals and metrics Oversee the analysis, design, development, and release of new capabilities in an agile development environment Transform the work structure for getting IT work completed, generating increased efficiency to lower the cost of IT projects Is accountable for the performance and results of a team within own discipline or function Takes responsibility for resolving escalations and reporting back to operations leadership as needed Lead the implementation of the portfolio projects and contribute to technology transformation from the 15 year old technology platform to the future state technology. This role will have oversight of an expected annual investment in new capabilities of up to $5+ m per year. Lead a team of approximately 15-20 employees with responsibility for delivering end-to-end services in this space Participation in cross-departmental IT initiatives They will have the added responsibility of creating an environment where new talent can feel welcome and have opportunities for growth This role will establish the creation of teams across several Specialty locations Qualifications Required Skills: Proven skills in leading high talent teams in local and remote locations Strong ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale Provide regular, timely feedback to team members and assist in driving their career growth Strong communication skills; able to manage leadership relationships Focus areas for this role will include the pharmacy tech Order Entry, the pharmacist RPh Verification and all exception handling (clinical and administrative), plus leveraging technology with Business Process Modeling software, and REST APIs with micro-services. Experience in these areas is a strong plus. Additional opportunities include AWS and machine learning. Pega, PCF, J2EE, Oracle, Oracle PL/SQL, AWS, design patterns and software development experience is a plus Extensive knowledge in Design, Development, Migration, Deployment and Integration of PEGA PRPC , and the HealthCare framework. Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions Demonstrated ability to prioritize work-load and meet project deadlines Experience with strategic work planning and budgeting required Demonstrated ability to manage toward budget and work plan goals Must have proven leadership skills, team-orientation, and a proactive and optimistic management style Broad technical experience and understanding of the technology environment Thorough knowledge of programming concepts and procedures Ability to adapt in a dynamic work environment and make independent decisions Strong customer service focus Excellent communication skills, including presentations and negotiations with leadership Familiarity with health care or specialty industry very helpful Willingness to work a flexible schedule to accommodate project deadlines Willingness to travel PC skills including Microsoft office, email and internet Required Experience & Education: Bachelors Degree Required; Masters Degree Preferred 13-16 years of IT leadership Proven experience leading/managing technical teams with a passion for the developing the talent within the team. Strong written and verbal communication skills with the ability to interact with all levels of the organization. Preferred Skills: Experience with vendor management in an onshore/offshore model.
