Software Engineering Manager - Sustaining

We are looking for a highly skilled and hands-on Manager of Sustaining Software Engineering to lead our Hyderabad-based sustaining engineering team. This is a high-impact leadership role responsible for guiding a team of senior/principal engineers who own customer escalations, develop enterprise-grade tooling, and ensure the serviceability and reliability of Nasuni s enterprise file data platform.

As the Sustaining Engineering Manager, you will

• Lead, mentor, and grow a team of sustaining engineers in Hyderabad.

• Establish technical and process excellence in escalation handling and defect resolution.

• Partner with Customer Support to ensure timely resolution of P1/P2 issues.

• Guide engineers in building automation, diagnostics, and tooling that improve supportability.

• Collaborate with Core Engineering to feed insights into future product designs.

• Drive metrics-based improvements to reduce repeat escalations and MTTR.

• Represent Nasuni engineering leadership during critical and high priority escalation events.

• Represent sustaining engineering in global engineering and customer success leadership forums.

Required skills + experience we look for are

• 8-12 years of experience in enterprise storage or infrastructure software development.

• 2 + years in engineering management, leading teams of senior/principal-level engineers.

• Strong background in C/C++, Python, and Linux systems internals.

• Expertise in debugging complex distributed/storage environments.

• Familiarity with TCP/IP networking, authentication protocols (AD/LDAP), and performance tuning.

• Excellent leadership, mentoring, and cross-functional collaboration skills.

• Track record of building high-performing teams in global environments.

It s

• Experience scaling sustaining or escalation engineering teams for SaaS or hybrid-cloud products.
• Familiarity with hypervisors (ESX, Hyper-V, KVM) and cloud platforms (AWS, Azure, GCP).
• Exposure to PostgreSQL, CI/CD tooling, and system packaging (rpm/yum).

Experience:

• BE/B.Tech, ME/M.Tech in computer science (or) Electronics and Communications (or) MCA
• 8 to 12 years previous experience in the industry. At least 7+ years of experience in similar sustaining type environment.

Why Work at Nasuni Hyderabad

• Competitive compensation programs
• Flexible time off and leave policies
• Comprehensive health and we'llness coverage
• Hybrid and flexible work arrangements
• Employee referral and recognition programs
• Professional development and learning support
• Inclusive, collaborative team culture
• Modern office spaces with team events and perks
• Retirement and statutory benefits as per Indian regulations