Software Engineer

ServiceNow SAM

Location: Remote

Experience : 7+ Years

Our client believes in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. They bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.

Qualifications & Skills

• Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent work experience).
• 5 to 8 years of experience in IT Asset Management or Software Asset Management.
• Hands-on experience with SAM tools such as ServiceNow SAM Pro, or equivalent.
• Strong knowledge of software licensing models (perpetual, subscription, SaaS, cloud-based).
• Understanding of ITIL and IT Asset Management best practices.
• Analytical skills with attention to detail in license reconciliation and data accuracy.
• Strong communication and stakeholder management skills.
• ITAM/SAM certifications (e.g., IAITAM CSAM, ServiceNow SAM Pro, ITIL) preferred.

Key Responsibilities

Software License Management:

• Ensure compliance with software licensing agreements, interpret license terms, and maintain accurate records of software entitlements and usage.
• Build and manage complex licensing models and optimize our license usage based on key license drivers (headcount, volume)
• Must be able to configure licenses and related details in SAM PRO tool.
• Establish and maintain a comprehensive inventory of all software assets and their components to ensure accuracy and completeness.
• Provide support to establish governance for purchase and renewal process.
• Manage software asset lifecycle across endpoints, infrastructure, SaaS, and cloud platforms.
• Strong understanding of software licensing models (e.g., subscription, perpetual, SaaS, enterprise agreements).
• Ensure data accuracy and completeness across software inventory and reconcile against vendor agreements
• Operate ServiceNow SAM Pro and SAM Workspace, including entitlement creation, license compliance, reclamation, model normalization, catalog set up and maintenance, and workflow administration

License Configuration Support

• Manage and maintain over 200 license servers to ensure high availability and operational continuity.
• Validate license configurations in virtual environments prior to deployment. o
• Support a wide range of license managers including Flexnet, FlexLM, Sentinel RMS/Hasp, Codemeter, Ansys LM, PTC LM, Reprise, and Dassault.
• Maintain USB dongle infrastructure and diverse license platforms to meet enterprise needs. o Ensure license compliance through entitlement validation and regular audits

Audit Support:

• Prepare for and support internal and external software vendor license compliance audits by providing necessary documentation and data.

Reporting & Data Analysis:

• Generate and present regular reports on software asset status, compliance, and budgetary data to stakeholders and senior management.

Purchase & Renewal Governance

• Review IT purchase and renewal requests in alignment with ServiceNow contract systems. o
• Collaborate with product owners and SAM teams to identify cost-saving opportunities through license consolidation, reclamation, or migration to subscription/cloud models.
• Provide strategic recommendations based on compliance, usage, and financial insights.

Integration:

• Work with other IT teams (e.g., SCCM, Intune) to ensure effective software deployment, management, and tracking.

ServiceNow SAM PRO tool experience:

• Ensure alignment between CMDB and SAM records through regular reconciliations, data hygiene checks, and corrective actions.
• Configure and maintain

  ServiceNow SAM Pro

  module, including:
• Software Model normalization
• License reconciliation
• Discovery data mapping
• Deploy publisher packs (e.g., Microsoft, Oracle, Adobe, IBM).
• Develop dashboards and KPIs for:
• License compliance
• Cost savings
• True-up forecasting

TribolaTech

Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company.

TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.