Software Engineer Support Role

**Job Description** You are being sought after by ThinkSys for the role of Software Engineer Support in Noida. As a Software Engineer Support, you will be responsible for leading technical support initiatives and resolving critical issues. This is an opportunity for you to take the next step in your career. **Key Responsibilities** - **Monitor and Triage:** Handle incoming customer issues during overnight and holiday hours. - **Technical Investigation:** Analyze logs and diagnostics to identify and resolve technical problems. - **Issue Escalation:** Collaborate with engineering to prioritize and resolve complex issues. - **Customer Interaction:** Communicate with customers during critical incidents to gather information and provide updates. - **Documentation:** Maintain internal knowledge base and contribute to process improvements. **Requirements** - Based in IST or European time zones. - Experience in technical support or engineering, preferably in a B2B SaaS environment. - Proficiency in log analysis and programming (JavaScript preferred). - Strong problem-solving skills and attention to detail. - Fluent in English, with excellent written and verbal communication skills. This role offers various benefits such as flexible work hours, the opportunity to work on impactful projects, continuous learning, and career growth opportunities. You will be part of a collaborative, innovative, and inclusive environment. Additionally, benefits include insurance coverage, performance feedback sessions, competitive compensation, and various rewards and recognition programs. Apply today and be a part of ThinkSys' dynamic team. **Job Description** You are being sought after by ThinkSys for the role of Software Engineer Support in Noida. As a Software Engineer Support, you will be responsible for leading technical support initiatives and resolving critical issues. This is an opportunity for you to take the next step in your career. **Key Responsibilities** - **Monitor and Triage:** Handle incoming customer issues during overnight and holiday hours. - **Technical Investigation:** Analyze logs and diagnostics to identify and resolve technical problems. - **Issue Escalation:** Collaborate with engineering to prioritize and resolve complex issues. - **Customer Interaction:** Communicate with customers during critical incidents to gather information and provide updates. - **Documentation:** Maintain internal knowledge base and contribute to process improvements. **Requirements** - Based in IST or European time zones. - Experience in technical support or engineering, preferably in a B2B SaaS environment. - Proficiency in log analysis and programming (JavaScript preferred). - Strong problem-solving skills and attention to detail. - Fluent in English, with excellent written and verbal communication skills. This role offers various benefits such as flexible work hours, the opportunity to work on impactful projects, continuous learning, and career growth opportunities. You will be part of a collaborative, innovative, and inclusive environment. Additionally, benefits include insurance coverage, performance feedback sessions, competitive compensation, and various rewards and recognition programs. Apply today and be a part of ThinkSys' dynamic team.