Software Engineer Support

As a Software Engineer Support at our company, you will be responsible for providing technical support to customers during IST and European hours. Your primary focus will be on monitoring and triaging customer issues, analyzing logs, and escalating critical problems to the engineering team. Additionally, you will directly assist customers in resolving high-priority issues as they arise. Your key responsibilities will include handling incoming customer issues during overnight and holiday hours, analyzing logs and diagnostics to identify and resolve technical problems, collaborating with engineering to prioritize and resolve complex issues, communicating with customers during critical incidents, and contributing to the maintenance of the internal knowledge base and process improvements. To be successful in this role, you should be based in IST or European time zones, have experience in technical support or engineering, preferably in a B2B SaaS environment, possess proficiency in log analysis and programming (JavaScript preferred), demonstrate strong problem-solving skills and attention to detail, and be fluent in English with excellent written and verbal communication. We offer a range of benefits including flexible work hours, opportunities to work on impactful projects, continuous learning and career growth opportunities, a collaborative, innovative, and inclusive environment, insurance coverage, performance feedback sessions, competitive compensation, and various rewards and recognition programs. Join us and be a part of our dynamic team!,