Software Engineer Support Role

As a Software Engineer Support at ThinkSys in Noida, you will play a crucial role in leading technical support initiatives and resolving critical issues. This is an opportunity to take your career to the next level by applying your expertise in software engineering support. Your key responsibilities will include monitoring and triaging incoming customer issues during overnight and holiday hours. You will be required to conduct technical investigations by analyzing logs and diagnostics to identify and resolve technical problems effectively. Collaborating with the engineering team to prioritize and resolve complex issues will be a key part of your role. Additionally, you will engage with customers during critical incidents to gather information and provide timely updates. Maintaining the internal knowledge base and contributing to process improvements will also be essential aspects of your job. To excel in this role, you should be based in IST or European time zones and have at least 3 years of experience in technical support or engineering, preferably in a B2B SaaS environment. Proficiency in log analysis and programming, with a preference for JavaScript, is necessary. Strong problem-solving skills, attention to detail, and fluent English communication are crucial requirements for this position. At ThinkSys, you will enjoy a range of benefits including flexible work hours, the opportunity to work on impactful projects, continuous learning and career growth opportunities, and a collaborative, innovative, and inclusive work environment. The company also offers insurance coverage, performance feedback sessions, competitive compensation, rewards and recognition programs, employee referral programs, and fun events. If you are ready to make a difference in the world of software engineering support, apply today and be part of a dynamic team at ThinkSys in Noida.,