Software Engineer in Support I

This position leads upgrade and maintenance of customer systems for our Reach CRM solution. The Reach CRM solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each student s unique experiences and needs at every stage of their lifecycle. The Customer System Engineer is accountable for the successful delivery of the Reach CRM s web application portal based on customer s organizational process. This includes ensuring the overall technical solution and architecture is aligned with the enterprise architecture and customer specifications function with high quality. The candidate must be proactive, self-starting, professional and strive for consistent high-quality results. Primary responsibilities will include: Gaining expert understanding of product functionality, integration touch points and customization of web portals based on customer requirements Working knowledge of Microsoft D365 CRM workflows, flows, plug-ins, BPF, and Power Automate, and file import-export framework to bring the data from external systems Maintenance and debugging of customer environments including tools, technologies required for troubleshooting these activities Upgrading customer systems to new versions of portal application and supporting technologies Collaborating across multiple teams including development, product management, professional services and customer support Communicating information clearly, accurately and timely to team members, customer-facing teams and the customers Identifying, recognizing, and escalating risks and issues, as well as provide status updates Performing assigned project tasks with minimal supervision Preparing design and technical documentation Fostering an environment of teamwork both internally and externally Establishing positive, professional relationships with client staff inclusive of professional demeanor, conduct, and appearance The Candidate: Required skills/qualifications: Bachelor's degree and/or relevant work experience 2-4 years of experience in commercial software Development in a SaaS-based company Experience in developing with C#, ASP.NET MVC Web Applications, JavaScript, SQL, HTML, CSS, OData, Angular/React Good understanding of design patterns Experience with source control management systems and continuous integration/deployment environments Debugging and troubleshooting skills Demonstrated ability to work in team-based environments and communicate effectively with internal and external stakeholders during remote and/or onsite engagements Excellent written and oral communication skills Fluency in written and spoken English Preferred skills/qualifications: Software development experience implementing complex software packages and/or CRM implementations Understanding of Microsoft Azure, Logic Apps, and Power Apps, Dynamics 365 - Solutions Building, (Layering and Publishers, Schema, Workflow, Flows, Business Rules, and Plugins) Familiar with WCAG, Application Insights, Kendo UI, TPC/Sitefinity framework application Higher Education industry experience.