Software Engineer

Role: ServiceNow Senior Developer / Consultant

Key Responsibilities :

• Strong functional knowledge and implementation experience of ITSM, ITOM (CMDB, Discovery, Event management), ITAM or GRC or SIR modules.
• Design, develop, and implement custom ServiceNow applications and solutions.
• Develop and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, and CMDB.
• Create and manage workflows, UI policies, business rules, UI actions, and client scripts.
• Experience with Java Script, Flow Designer, Orderguide.
• Integrate ServiceNow with external systems via APIs, web services, and other technologies.
• Perform day-to-day administration of the ServiceNow platform, including upgrades, patching, and system maintenance.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.
• Implement ServiceNow best practices for development and administration.
• Maintain comprehensive documentation for system configurations, processes, and procedures.
• Strong communication, interpersonal skills, team player and able to work with various stakeholders.

Educational Qualification:

Experience

• 8+ years of experience in ServiceNow development and administration.
• Strong functional knowledge and implementation experience of ITSM , ITOM (CMDB, Discovery, Event management),ITAM, GRC, SIR modules.
• Design, develop, and implement custom ServiceNow applications and solutions.
• Develop and configure ServiceNow modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, and CMDB.
• Create and manage workflows, UI policies, business rules, UI actions, and client scripts.
• Experience with Java Script, Flow Designer, Orderguide.
• Integrate ServiceNow with external systems via APIs, web services, and other technologies.
• Perform day-to-day administration of the ServiceNow platform, including upgrades, patching, and system maintenance.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Work closely with business stakeholders to gather and analyze requirements.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.
• Implement ServiceNow best practices for development and administration.
• Maintain comprehensive documentation for system configurations, processes, and procedures.
• Strong communication and interpersonal skills.