Soft Skills Trainer

Job Overview
We are seeking a passionate and experienced Soft Skills Trainer to join our dynamic team. The ideal candidate will be responsible for developing and delivering training programmes that enhance employees' interpersonal skills, communication abilities, and customer service techniques. This role is crucial in fostering a positive work environment and improving overall team performance.

Responsibilities

• Design and implement engaging training sessions focused on soft skills development, including communication, teamwork, and problem-solving.
• Conduct assessments to evaluate participants' current skill levels and tailor training programmes accordingly.
• Facilitate workshops that cover essential topics such as phone etiquette, upselling techniques, and effective communication strategies.
• Provide feedback and support to participants to help them improve their soft skills in real-world scenarios.
• Utilise various training methods, including role-playing, group discussions, and multimedia presentations to enhance learning experiences.
• Monitor progress and analyse the effectiveness of training programmes through participant feedback and performance metrics.
• Maintain accurate records of training sessions, attendance, and participant progress.

Skills

• Excellent communication skills in both English and Spanish; multilingual candidates are highly desirable.
• Strong phone etiquette with the ability to engage effectively with clients over the phone.
• Proficient in data entry with attention to detail for maintaining training records.
• Ability to analyse training outcomes and adapt programmes based on participant needs.
• Experience in upselling techniques within a customer service context is advantageous.
• Bilingual capabilities are a plus, enhancing the ability to connect with diverse audiences.

Join us in shaping the future of our workforce by empowering individuals with essential soft skills that will contribute to their professional growth and success.

Job Types: Full-time, Part-time, Fresher

Pay: Up to ₹40,000.00 per month

Work Location: In person