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JLL
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Soft Service Manager

Soft Service Manager

JLL

5 - 9 years

0 Lacs

maharashtra

Posted:4 days ago| Platform: Shine logo

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Skills Required

vendor management standard operating procedures training inventory management customer service housekeeping services financial tasks

Work Mode

On-site

Job Type

Full Time

Job Description

As a Soft Service Manager in the Property and Asset Management business in Mumbai, your primary responsibility will be to oversee the housekeeping services and team at the site. Your key focus will be on maintaining excellent hygiene standards as per client requirements. In addition, you will support the management and Property Manager in assigned projects and provide backup assistance when needed. Your key deliverables at the site would include the following: - Inspecting work to ensure compliance with specifications and standards. - Upholding the assignment/task upkeep as per set SOP. - Planning schedules, assigning work to subordinate supervisors or teams, and conducting regular briefings for ground staff. - Enforcing discipline, proper attire, and etiquette among subordinate staff. - Managing vendors, conducting regular meetings for issue resolution, and implementing standard operating procedures for smooth operations. - Addressing complaints, taking corrective actions, and maintaining records of work hours, budgets, and other relevant information. - Conducting regular facility inspections, ensuring equipment maintenance, and monitoring cleaning activities as per SOP. - Providing training on work policies and procedures, managing consumable stock inventory, and recommending improvements for enhanced services and operational efficiency. - Performing financial tasks, estimating costs, preparing budgets, and planning beautification changes every quarter for designated areas and events. You will be based at FIFC, a Commercial Property situated in BKC, Mumbai. Your reporting line will be to the Property Manager. To excel in this role, you should possess a Degree/Diploma in hotel management/hospitality with at least 5-7 years of relevant work experience. Effective communication skills and knowledge of customer service processes will be advantageous. If you are analytical, meticulous, and looking for a challenging opportunity in the property and asset management sector, we encourage you to apply today for the Soft Service Manager position.,

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Soft Service Manager