Social Media Escalation (Intern)

Stanza Living

0 - 1 years

0 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

customer queries escalation management customer escalation social media customer complaints

Work Mode

Work from Office

Job Type

Internship

Job Description

The role and responsibility will be as follows:

You'll be the first line of defense when someone @s or DMs Stanza Living with a complaint or when a query lands directly with the founders.
Track & Triage:
Monitor social media (Instagram, X, LinkedIn, Facebook) for mentions, DMs, or reviews related to Stanza Living.
Respond Smartly:
Craft quick, clear, and empathetic responses that reflect Stanzas tone friendly, human, and on point.
Handle Escalations:
Route complex or high-priority issues to internal teams or the founders office — and follow up till it’s fixed.
Keep Tabs:
Maintain an escalation tracker and share weekly insights — what’s trending, what’s breaking, and what’s improving.
Spot Trends:
Help the brand team understand what’s going viral about Stanza (good or bad) and how to turn noise into opportunity.
Be the Voice:
Represent Stanza Living’s empathy and efficiency in every message, no matter how heated the comment section gets.

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