Social Media and Customer Relationship Manager

As a Social Media and Customer Relationship Manager at CoderOgres, India, a subsidiary of CoderOgres LLC, U.S.A., your role will involve creating, planning, and executing social media strategies across various platforms. You will manage customer relationships, respond to inquiries, and ensure a positive customer experience. Additionally, you will conduct market research, monitor social media trends, and collaborate with other departments to align social media activities with broader company goals. Key Responsibilities: - Create, plan, and execute social media strategies across various platforms - Manage customer relationships and respond to inquiries - Ensure a positive customer experience - Conduct market research and monitor social media trends - Collaborate with other departments to align social media activities with company goals Qualifications Required: - Skills in Social Media Management, Content Creation, and Digital Marketing - Proficiency in Customer Relationship Management (CRM) and Customer Service - Strong Communication and Interpersonal skills - Experience in Market Research and Trend Analysis - Proficiency in analytical skills and Social Media Analytics tools - Ability to work independently and as part of a team - Relevant experience in a similar role, preferably in the tech industry - Degree in Marketing, Communications, Business, or a related field,