Social Media and Customer Relationship Manager

As a Social Media and Customer Relationship Manager at CoderOgres, India, your role involves creating, planning, and executing social media strategies across various platforms. You will be responsible for managing customer relationships, responding to inquiries, and ensuring a positive customer experience. Additionally, you will conduct market research, monitor social media trends, and collaborate with other departments to align activities with broader company goals. Key Responsibilities: - Develop and implement social media strategies to enhance brand visibility - Manage customer relationships by promptly responding to inquiries and feedback - Conduct market research and trend analysis to stay ahead of industry developments - Collaborate with internal teams to ensure social media activities support overall company objectives - Utilize social media analytics tools to track performance and identify areas for improvement Qualifications: - Proficiency in Social Media Management, Content Creation, and Digital Marketing - Strong Customer Relationship Management (CRM) and Customer Service skills - Excellent Communication and Interpersonal skills - Experience in Market Research and Trend Analysis - Analytical skills and familiarity with Social Media Analytics tools - Ability to work both independently and collaboratively - Previous experience in a similar role, preferably within the tech industry - Degree in Marketing, Communications, Business, or related field Join CoderOgres, India, and be part of a dynamic team that is dedicated to providing computer science education virtually to students and professionals.,