SOC Manager

Overview

Key Responsibilities

Client Engagement Management

• Serve as the

  primary point of contact

  for client engagements

• Build and maintain

  strong relationships

  with client stakeholders

• Understand client

  requirements

  ,

  objectives

  , and

  expectations

• Ensure SOC services are

  aligned

  with client needs

Team Leadership and Management

• Lead and manage a team of

  SOC analysts

  ,

  engineers

  , and

  specialists

• Provide

  mentorship

  ,

  guidance

  , and

  career development support

  to team members

Service Delivery Oversight

• Oversee

  SOC service delivery

  , including

  monitoring

  ,

  detection

  ,

  analysis

  , and

  response

  to incidents

• Ensure SOC operations adhere to

  SLAs

  and meet

  performance and quality

  standards

Incident Response and Threat Management

• Lead and coordinate

  incident response activities

  , including triage, investigation, and remediation

• Manage incidents according to

  established procedures and protocols

Security Tool Management and Optimization

• Manage and optimize

  security tools and technologies

  used within the SOC

• Evaluate and recommend new

  security solutions

  to improve SOC capabilities

Process Improvement and Best Practices

• Continuously assess and improve SOC

  processes

  ,

  procedures

  , and

  workflows

• Implement

  industry best practices

  to ensure high-quality service delivery

Client Communication and Reporting

• Provide regular

  updates

  to clients on SOC operations, incidents, and posture

• Prepare and deliver detailed

  reports and presentations

  on SOC performance and security metrics

Compliance and Risk Management

• Ensure SOC operations comply with

  regulatory requirements

  and

  industry standards

• Conduct

  risk assessments

  and implement controls to mitigate client risk

Training and Development

• Identify

  training needs

  within the SOC team

• Facilitate

  workshops

  ,

  certifications

  , and

  skill development programs

Qualifications

• Bachelor s degree in

  Computer Science

  ,

  Information Security

  , or related field (or equivalent experience)

• 10 to 13 years

  of experience in

  cybersecurity

  , with focus on SOC operations, incident response, and client management

• Proven experience managing

  SOC teams

  and delivering

  security services

  to clients

• Strong technical knowledge of

  security tools

  ,

  technologies

  , and

  best practices

• Excellent

  leadership

  ,

  communication

  , and

  stakeholder management

  skills

• Relevant certifications such as

  CISSP

  ,

  CISM

  , or

  GIAC

  are preferred