Snow ITOM

Job Description

Roles and Responsibilities: - Ideal candidate must be self-motivated with a proven track record in working on ITOM/Discovery using ServiceNow at least 5+ years. Experience with development and implementation of ServiceNow ITSM and Discovery. Perform updates and upgrades to the Discovery Build Basic/Advanced queries to customize and enhance reporting. Perform discoveries and troubleshoot access issues to systems for discovery. Troubleshoot weekly discovery failures Password issues, WMI failures, connectivity problems Perform reconciliation and normalization activity to ensure completeness of data in CMDB Build custom attribute to sync custom inventory for CMDB sync Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams Responsible for demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges. Provide mentorship to developers and platform engineers on technical design standards and best practices. Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team. Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions Client Interfacing skills Project and Team management Qualifications A Bachelor s or Master s degree in Computer Science or related field. A minimum of 3 to 5 years experience with ServiceNow app development in ITSM, Portal or ITOM modules. 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus. Service now Certified preferred, CSA, CAD Certified system administration, Certified Application Developer.