SME - International

Teleperformance (TP)

2 - 5 years

5 - 9 Lacs

hyderabad

Posted:Just now| Platform:

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Skills Required

bpo customer feedback customer service sales crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-5 years of experience.

Roles and Responsibility

Manage and resolve customer complaints professionally.
Provide excellent customer service through various communication channels.
Collaborate with internal teams to improve overall customer experience.
Analyze customer feedback to identify areas for improvement.
Develop and implement process improvements to increase efficiency.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Minimum 2 years of experience in a related field, preferably in customer service or sales.
Strong communication and problem-solving skills are essential.
Ability to work in a fast-paced environment and adapt to changing situations.
Proficiency in using CRM software and other technology tools is required.
Strong analytical and critical thinking skills are necessary.
Ability to work collaboratively as part of a team.

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