SMAX Senior Developer

Job Title: SMAX / ServiceMax Senior Developer

Experience:

Work Mode

Job Summary

ServiceMax Senior Developer

operational efficiency, data accuracy, and end-user experience

Key Responsibilities

• Design, configure, and develop

  ServiceMax applications

  including SFM configurations, Wizards, Workflows, Checklists, and Time Sheets.
• Implement

  customizations using Apex, Lightning, Visualforce

  , and Salesforce Flows to meet client-specific requirements.
• Lead

  ServiceMax upgrades, environment refreshes, and version migrations

  ensuring zero downtime and data integrity.
• Collaborate with cross-functional teams to integrate

  ServiceMax with ERP, OIC, Oracle, and other enterprise systems

  .
• Manage

  end-to-end AMS (Application Maintenance & Support)

  activities including incident management, change requests, and defect fixes.
• Develop and maintain

  CI/CD pipelines

  using Copado, Bitbucket, or Git-based repositories.
• Perform

  UAT/SIT testing

  , manage release deployments, and provide production support post-implementation.
• Conduct

  code reviews, root cause analysis

  , and implement automation for recurring issues.
• Create and maintain detailed

  technical documentation, configuration guides, and SOPs

  .
• Collaborate closely with business stakeholders and architects to translate business requirements into technical solutions.
  

Required Skills & Qualifications

• 8+ years

  of experience in Salesforce & ServiceMax development and configuration.
• Proficient in

  ServiceMax modules

  SFM, Work Orders, Scheduling, Dispatch Console, Installed Base, Preventive Maintenance, and Entitlements.
• Strong knowledge of

  Salesforce platform development

  : Apex, Lightning Web Components, Visualforce, Triggers, and Workflows.
• Experience in

  ServiceMax upgrades (e.g., 23.x, 24.x)

  and environment management.
• Hands-on experience with

  Copado

  , Git, Bitbucket, or other version control tools.
• Experience with

  REST/SOAP API integrations

  , OIC, and middleware systems.
• Familiar with

  ITIL processes

  , Incident, Problem, and Change Management.
• Exposure to

  SMAX (Service Management Automation X)

  or Micro Focus-based service modules is a plus.
• Strong analytical, troubleshooting, and communication skills.
  

Preferred Skills

• ServiceMax Certified Administrator (Admin 101/201).
  
• Salesforce Certified Administrator / Platform Developer I or II.
  
• Experience in

  Agile / DevOps

  environments.
• Exposure to

  CI/CD and Cloud infrastructure (AWS, Azure)

  .