Sky Phygital - Relationship Manager-Sky Channel-Phygital

Job Description

The Sky Phygital Relationship Manager will be responsible for managing and enhancing customer relationships within the assigned Pincode book along with Pincode Meeting assigned by SKY RM(Virtual RM) . This role involves a comprehensive approach to customer engagement, including meeting, video calling, and telecalling customers. The primary objective is to cross-sell a range of asset and liability products, as well as third-party investment offerings, to deepen existing relationships and acquire new customers with value based relationshi As a Relationship Officer - Customer Engagement, you will be responsible for acquiring and managing high-net-worth individuals (HNIs) within the bank s Priority Banking segment. This role focuses on deepening customer relationships, enhancing engagement, and driving cross-sell opportunities across the bank s product suite. You will be expected to source new customers through lead generation models and field support, while ensuring a high standard of customer service and adherence to bank policies. The role also involves coordinating with product managers and group companies to deliver a seamless banking experience, conducting sales initiatives, and maintaining detailed relationship records. This position is ideal for professionals with a strong sales orientation, excellent communication skills, and a passion for building long-term client relationships in a dynamic banking environment.

Qualifications

• Bachelors or Masters degree in any field with a minimum of 1 year of experience in banking or finance.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent sales and negotiation skills, with a proven track record of meeting or exceeding sales targets.
• Proficiency in using digital tools and platforms for customer engagement and relationship management.
• Knowledge of financial products and services, including asset and liability offerings, is preferred.
• Ability to work independently and manage a large customer book effectively.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• A customer-centric approach and a passion for delivering exceptional service.
• Willingness to continuously learn and stay updated with industry trends and product offerings.
• Fluency in English and any other regional language is an advantage.

Responsibilities

• Engage with customers through various channels (in-person, video call, telecall) to understand their financial needs and provide tailored solutions.
• Cross-sell asset products (HL, LAP, CL, PL, GL, WC, CV) and liability products (CA, SA, TD) to existing and potential customers.
• Deepen relationships with customers by offering third-party investment products (LI, GI, Trinity, MF) and ensuring timely conversion of business opportunities.
• Collaborate closely with LI, GI, KSEC, IC, and Asset teams to achieve sales targets and provide efficient service to customers.
• Ensure customer satisfaction and loyalty by delivering high-quality service and addressing their queries promptly.
• Acquire new customers through VRM and CEC leads, and convert them into long-term relationships.
• Upgrade customer categories and ensure their stickiness by providing excellent service and demonstrating the banks facilities.
• Enroll customers for relevant services and explain the benefits of various bank products and services.
• Handle customer service requests efficiently, including account openings, Trinity account setups, and liability product selling.