Site Solution Associate

Job Role: Site Solution Associate (Account Payable, Invoice Processing)

Experience: 1+ Years

Location: Bangalore

Mode of work: Office Based

Essential Functions

• Receives and reviews incoming invoices via standard mail, email and fax;
• Generate one-time billings for client sites in department’s proprietary system;
• Scans and posts site invoices and back up documentation to the billings within proprietary system;
• Manages Level I site inquiries in the designated case management system;
• Responds promptly to site inquiries in conjunction with designated department Key Performance Indicators (KPIs);
• Directs advanced/escalated requests and unresolved issues to designated project team;
• Executes various administrative tasks that support the ongoing lifecycle of a project;
• Other duties as assigned MINIMUM REQUIRED EDUCATION AND EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the

Experience required:

• Experience Typically requires a minimum of 1-2 years of experience. Knowledge Requires broad knowledge of operational systems and practices gained through experience and/or education. Additional Work Experience Work Experience Details (required unless specified)
• Demonstrated knowledge with Microsoft programs (Word, Excel) required
• Strong attention to details and accuracy required
• Ability to multi-task required
• Exceptional communication skills, written and verbal, required
• Prior experience in client service at a biotechnology company, CRO, pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred
• Prior data validation experience Skills and Abilities Competencies:
• Teamwork - Listens and responds constructively to other team members’ ideas. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group).
• Provides assistance, information, or other support to others, to build or maintain relationships with them