Site Reliability Engineer

Our team of 250 colleagues is at the heart of The Economist Groups digital-first agenda. Together, we are delivering user-friendly, high-quality digital products that bring data, intelligence and analysis to our growing global audiences across all our four businesses.

Our team develops cutting-edge products that provide valuable insights and analysis to business and government leaders worldwide. Whether it involves creating new products for the Economist Intelligence Unit, conceptualising mobile applications that deliver personalised content, or enhancing our flagship website, economist.com, the Technology team plays a crucial role in shaping how we attract, convert, engage, and retain our 1.2 million subscribers.

The Technology team collaborates closely with other teams to engineer innovative solutions that cater to the evolving needs of our subscribers. This includes leveraging advanced technologies and methodologies to enhance the acquisition of new subscribers, optimize conversion rates, deliver engaging user experiences, and ensure long-term subscriber loyalty.

The role:

We are recruiting an experienced Staff Site Reliability Engineer to join our newly established TechOps division within the Technology department. We maintain the systems that keep our products running smoothly around the world, 24x7 - supporting everything from cloud infrastructure and CI/CD pipelines to observability and incident response.

How you will contribute in this role:

• Define and implement best practices for system reliability, observability, monitoring, and alerting.
• Build and manage automation for our AWS cloud based services, and SaaS stack. Continuously reduce operational toil.
• Drive end-to-end observability across our web and mobile applications, cloud infrastructure, firewalls and CDNs.
• Diagnose infrastructure failures, performance bottlenecks, and production issues through strong debugging skills.
• Work closely with Service Delivery Managers to drive incident management processes, including postmortems and root cause analysis, and with application teams, and platform engineers to improve reliability and performance.
• Participate in on-call rotations, ensuring rapid incident response across our stack.
• Take ownership of SLAs/SLOs/SLIs and commit to continuous improvement of service levels across all platforms.
• Improve system resilience and minimize MTTR (mean time to recovery) through incident response automation.

What we’re looking for:

• 10 years of professional experience as a Site Reliability Engineer or in a Cloud Operations/DevOps role.
• 5+ years in a production environment supporting large-scale, mission-critical applications - including web, mobile, and e-commerce/payment applications.
• Proficient in one or more programming/scripting languages (e.g., Python, Golang, Typescript).
• In-depth knowledge of observability tools (e.g., New Relic, Prometheus, Grafana ).
• Professional experience in cloud platforms (AWS strongly preferred), such as serverless functions, API gateway, relational and NoSQL databases, and caching.
• Strong experience with container orchestration ( ECS, Kubernetes), CI/CD pipelines, and infrastructure-as-code (AWS CDK, Terraform, Pulumi, etc.).
• An advanced degree in software / data engineering, computer / information science, or a related quantitative field or equivalent work experience.
• Strong verbal and written communication skills and ability to work well with a wide range of stakeholders.
• Strong ownership, scrappy and biased for action.

Preferred Qualifications:

• Experience with chaos engineering and game days.
• Background in security and compliance (SOC 2, ISO 27001, etc.).
• Contributions to open-source SRE tools or community involvement.

Benefits

We offer excellent benefits including an incentive scheme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered.

Our Values

Our values are a collective set of beliefs and behaviours that strengthen The Economist Group's purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world.

Independence

We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world.

Integrity

We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency.

Excellence

We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation.

Inclusivity

We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully.

Openness

We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood.

potential colleagues

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