Job
Description
Description Mumbai/Bangalore Generic JD What will SREs do? Provide hands-on SRE with 24x7 SRE support, including incident management, problem management, root cause analysis, monitoring, alerting, and maintenance of infrastructure, compliance Track, audit, monitor and implement on technical work streams Act as portfolio SME (Subject Matter Expert) understand document common components, core functionalities, infrastructure of supported applications Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements Lead in incident management and problem management for applications in scope and RCA Action items fulfillment/ownership Focus on Continuous improvement and technical standards Drive improvements in productivity, monitoring, tooling and best practices Manage technology currency (server patching, certificate renewal, compliance, etc.) with keen eye on automating opportunities Drive best-in-class technical solutions by tracking closely industry leading solutions and applying to RBC environment and needs Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset EngineeringDevelop SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing) Apply design-thinking and agile mindset in working with SREs, Scrum Masters and Incident Leads Contribute to and leverage best practices in SRE Simplifies development by building repeatable solutions to manual tasks Supports unit's goals to adopt automation solutions for applications in scope Production SupportPerform production support role, including off-hours support and rotational on-call support to be compensated accordingly with overtime pay, lieu time, and on-call allowance Assist in incident management and problem management for applications in scope Evaluate continuously what went well, what went wrong, what can be done to improve and prevent in future Maintain technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunities Ensure availability and uptime of applications in scope, as per service level objectives Ensure compliance of all systems and applications in scope, including maintaining segregation of duties Technical ConsultationSupport initiatives outside of application or squad level scope Consult on products build to other teams in RBPT and enterprise Innovation and LearningStay abreast of technology change and learn constantly, through official training assignments and self-assigned learning Provide demos to team at large of new technology findings Advanced knowledge of the following SRE practices and technologies 3-5 years of experience in related field oPython, YAML, Shell scripting oAzure, Linux oDynatrace, Prometheus, PagerDuty, Moog, Splunk, Elastic, Azure monitor oChaos Engineering oMQ, Kafka oPerform production support role, including off-hours support In-depth hands-on experience in a variety of SRE tools (Ansible, Azure Automation, Catchpoint) Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills reliability metrics;reliability controls Languages RequiredENGLISH Role Rarity To Be Defined
