Posted:1 month ago|
Platform:
Work from Office
Full Time
Responsible for Handling Major incidents - CIRS (Critical Issue Response System).
Sending frequent updates on CES based CIRS until issue is stabilized.
Application deep dive troubleshooting.
Identifying & creating CIRS preventive action items.
CIRS based requests (DFs, feature toggles, Deployments).
Follow up on major production incidents.
Familiar with monitoring tools, such as Dynatrace, Kibana, etc.
Driving & monitoring planned activities.
Writing new monitoring & enhancing existing monitoring scope.
Handling customer escalations.
IDESLABS PRIVATE LIMITED
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