Site Reliability Engineer I & II

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Job Summary

Cloud Site Reliability Engineer II (CSRE II)

As a CSRE II, you will influence the direction of cloud reliability strategies, mentor junior engineers, and lead significant projects that have a broad organizational impact. This position reports directly to the VP of Cloud Services and requires a proactive, collaborative mindset to achieve operational and strategic objectives.

Key Responsibilities

• Lead and manage the resolution of complex technical issues involving Zafins products and Azure cloud environment.
• Design and implement strategic operational enhancements to improve resiliency and system reliability.
• Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence.
• Represent the organization in external client escalation calls, providing expert guidance and solutions.
• Architect and optimize cloud infrastructure for high performance, scalability, and cost-effectiveness.
• Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift.
• Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution.
• Develop and execute automation strategies to streamline operational workflows and incident responses.
• Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies.
• Mentor and coach junior engineers, fostering a culture of continuous learning and innovation.
• Drive strategic initiatives, collaborating with cross-functional teams to achieve organizational objectives.

Qualifications

• Bachelors degree in Computer Science, Engineering, or a related field (Masters degree preferred).
• 12+ years of experience in cloud support, operations, or a related role.
• Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms.
• Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift.
• Proven leadership in managing automated deployment pipelines, including Azure DevOps.
• Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools.
• Advanced scripting skills with PowerShell, Python, or similar languages.
• Extensive experience in incident management and defining SLAs for global production environments.
• In-depth knowledge of database management, particularly Postgres.

Preferred Qualifications

• Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert).
• Experience with ITSM tools and processes (e.g., ServiceNow).
• Comprehensive understanding of security and compliance in cloud environments.

Soft Skills

• Exceptional analytical and problem-solving abilities.
• Strong leadership and mentoring skills.
• Advanced communication and collaboration capabilities.
• Visionary approach to operational innovation and strategic planning.